Terms of Service Agreement   This "Terms of Service" agreement (the "Agreement") is made and entered into by and between Your Wellness Sherpa, LLC dba LOVe Lab Experiments, registered in the state of Florida (hereinafter referred to as "Company"), and the user (hereinafter referred to as "User" or "You").

This Agreement outlines the terms and conditions that govern the use of our digital products and online services, including but not limited to the LOVe Lab Experiments, Seasons of Us, Love Languages, Date Night Chemistry, and Concierge Services (collectively, the "Services"). The effective date of this Agreement is the date upon which the User accepts and agrees to the terms herein. This Agreement shall remain in full force and effect unless terminated in accordance with the termination provisions specified herein.   WHEREAS, the Company provides tailored digital products and services aimed at enhancing relationships; and  

WHEREAS, the User agrees to use the Services in accordance with the stated terms and conditions.   NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties hereby agree as follows:    

1. Introduction

This Agreement governs the legal and operational relationship between Your Wellness Sherpa, LLC, dba LOVe Lab Experiments, (the 'Company') and you (the 'User'). The Company is a limited liability company registered in the state of Florida, while the User is the individual or entity agreeing to these terms. This document outlines the conditions under which the Company provides its digital products and services (the 'Services'), and under which the User agrees to utilize them. The Services include, but are not limited to, the LOVe Lab Experiments, Seasons of Us, Love Languages, Date Night Chemistry, and Concierge Services. The 'Effective Date' of this Agreement is the date on which the User accepts and agrees to these terms. By accepting this Agreement, the User agrees to comply with and be legally bound by the Terms and Conditions outlined in this document.

2. Acceptance Of Terms

By accessing, browsing, or using the Services provided by the Company, the User acknowledges that they have read, understood, and agree to be bound by the terms and conditions set forth in this Agreement. The User's acceptance of this Agreement is a prerequisite for using the Services, and the continued use of the Services constitutes ongoing acceptance. If the User does not agree to these terms, the User is advised not to access or use the Services. The User may express their acceptance and agreement by selecting an 'I Agree' button or checkbox, or through a similar form of acknowledgment, provided at the point of access. This acceptance is effective as of the Effective Date defined in Clause 1 of this Agreement.

3. Description Of Services

The Company offers a suite of tailored digital products and services designed to enhance and enrich your personal relationships. These offerings include, but are not limited to, the following:   a. LOVe Lab Experiments: These interactive and personalized activities are designed to bring couples closer together through scientifically-backed exercises and experiments.   b. Seasons of Us: This product provides relationship insights and activities based on the changing seasons of a relationship, helping couples navigate different phases with ease.   c. Love Languages: A tool to help couples understand and communicate their love in ways that are most meaningful to each partner, promoting a deeper emotional connection.   d. Date Night Chemistry: Curated date night experiences that are customized to the couple’s preferences, adding an element of surprise and excitement to their routine.   e. Concierge Services: Personalized planning and support for special events, trips, and experiences. Local concierge services require a one-week lead time for planning and coordination, while destination concierge services necessitate a two-week lead time to accommodate ongoing digital correspondence, confirmation of choices, and scheduling before finalizing bookings.   All Services provided are geared towards enhancing the quality of your relationship, fostering connection, and creating memorable experiences together.

Disclaimer:

While our services are thoughtfully designed to support emotional connection and deepen intimacy, they are not intended to serve as therapy or licensed mental health care

. The LOVe Lab and related products are creative, personal-growth experiences for couples who are emotionally available and ready to explore. If you are experiencing significant emotional distress, trauma, or relationship crisis, we encourage seeking support from a licensed professional. All services are for

personal enrichment purposes only.

4. Payment Terms And Methods

The Services provided by the Company are subject to the following payment terms and methods. All fees for the Services shall be due and payable in full upon order placement or on a subscription basis as specified during the purchase process. The Company accepts payments via credit card and PayPal. The User agrees to provide accurate, current, and complete payment information, and shall update such information as necessary to ensure its accuracy and completeness. Failure to provide accurate payment information may result in the suspension or termination of Services as outlined in this Agreement. In cases where payment is made on a subscription basis, the User's subscription will automatically renew at the end of each subscription period unless terminated by the User or the Company in accordance with the termination provisions of this Agreement. The User authorizes the Company to charge the payment method on file for any subscription renewals unless prior written notice is given by either party to terminate the subscription. The Company will notify the User of any changes to the rates or fees for the Services at least thirty (30) days in advance. Any applicable taxes and other charges that may be imposed by any governmental authority will be added to all charges unless the User provides proof of exemption from such taxes and charges.

5. Delivery Timelines And Customization

The Company will use commercially reasonable efforts to deliver the Services within the specified timelines and to provide customization options as requested by the User. Delivery timelines for the Services are as follows: a. For digital products and general services (excluding Concierge Services), the expected delivery time is within 48 hours from the date of order confirmation. b. For local Concierge Services, delivery is expected within 1 week from the date of order confirmation. c. For destination Concierge Services, delivery is expected within 2 weeks from the date of order confirmation, subject to ongoing digital communications to confirm choices and schedules before finalizing bookings. The User acknowledges that the provided timelines are estimates and are subject to potential delays due to unforeseen circumstances. The Company will communicate any significant delays to the User promptly. Customization options for the Services may include, but are not limited to, personalized schedules, tailored recommendations, and bespoke experiences. The User may request specific customizations at the time of order or through subsequent communications with the Company. The Company will make reasonable efforts to accommodate such requests but does not guarantee the feasibility of all customization requests. Additional fees may apply for extensive customizations, and these will be communicated to the User in advance. The User agrees to provide all necessary information and communicate promptly for the timely delivery and customization of Services.

6. Refund And Return Policy

The Company wants to ensure the User's satisfaction with our Services. If the User is not satisfied with the Services for any reason, the following refund and return policy will apply: a. Refund Eligibility: Users may request a refund within 30 days of the purchase date of the specific Service. Refund requests must be submitted in writing to the Company and include a clear explanation of the dissatisfaction. b. Non-refundable Services: Certain Services that involve customization or personalized experiences (e.g., Concierge Services, tailored digital products) are non-refundable once delivered to the User. c. Return Process: If applicable, Users may return the digital product within 30 days of purchase for a full refund. The returned product must be in the condition it was received and should not have been downloaded or used. d. Refund Method: Approved refunds will be issued via the original payment method used during the checkout process, such as credit card or PayPal. Refund processing may take up to 10 business days. e. Exceptions: Users who experience technical difficulties or service interruptions may be eligible for a refund or partial refund if the issue cannot be resolved by the Company within a reasonable timeframe. f. Contact for Refunds: Users must contact the Company's customer support via [Customer Support Contact Information] to initiate a refund or return request. The Company reserves the right to refuse any refund or return request if the User fails to comply with these terms or if the Company believes fraud or abuse of the refund policy has occurred.

7. Subscription Pausing And Adjusting

{"Subscription Pausing and Adjusting": "You may request to pause your subscription to our Services for up to three (3) months to accommodate life challenges or other needs. During the paused period, you will not be charged, and Services will be temporarily suspended. To request a pause, you must notify the Company at least five (5) business days before the intended pause start date by contacting our customer support. You may also adjust your subscription plan at any time to better meet your needs. To do so, please contact our customer support team, who will assist you with the adjustments. Please note that any adjustments to your subscription plan may result in changes to the billing cycle and the amount charged. These changes will be communicated to you before any adjustments are finalized."

8. Disclaimer Of Liability

The User acknowledges and agrees that the Company shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use of the Services, including but not limited to any recommendations provided as part thereof. The Company's digital products and services are intended to enhance relationships; however, the User's reliance on these recommendations and usage of the Services is entirely at their own risk. The Company makes no representations or warranties regarding the suitability, accuracy, or effectiveness of the Services and disclaims any liability for errors or omissions in their content. The User retains full responsibility for their own actions and decisions made in connection with the use of the Services.

9. Governing Law And Jurisdiction

This Agreement shall be governed by, and construed in accordance with, the laws of the State of Florida without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to this Agreement or the Services shall be instituted exclusively in the federal or state courts located in the State of Florida. The User and the Company both consent to the personal jurisdiction of these courts and waive any objections to the laying of venue in these courts.

10. Termination Of Service

a. Either party may terminate this Agreement by providing written notice to the other party at least thirty (30) days prior to the desired termination date. Upon termination, the User will cease all use of the Services. b. The Company reserves the right to terminate this Agreement immediately, without prior notice, if the User breaches any material term or condition of this Agreement or engages in any unlawful activity in connection with the use of the Services. c. In the event of termination by the User or the Company, the Company will provide a pro-rated refund to the User for any Services paid for but not yet rendered. This does not apply to non-refundable fees, if any, as specified in Clause 6 of this Agreement. d. The Company may also terminate this Agreement immediately if the Company ceases to provide Services or undergoes dissolution or bankruptcy. e. Upon termination for any reason, all rights, obligations, and licenses granted to the User under this Agreement shall terminate immediately, and the User must cease all use of the Services and delete any associated confidential information or materials obtained through the use of the Services. f. Termination of this Agreement shall not limit any other rights or remedies that either party may have at law or in equity.

11. Class Action Waiver And Arbitration

a. Waiver of Class Action Lawsuits: By entering into this Agreement, You and the Company mutually agree to waive the right to participate in class action lawsuits, class-wide arbitrations, or other representative actions. You agree that any dispute resolution proceedings will be conducted on an individual basis only, not as a plaintiff or class member in any purported class or representative action.   b. Mandatory Arbitration: Any and all disputes, claims, or controversies arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, will be determined by arbitration in the state of Florida, before a single arbitrator. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is initiated, except as modified herein.   c. Arbitration Procedures: The arbitration will be conducted in English. The arbitrator will apply the laws of the state of Florida, and the decision rendered by the arbitrator will be final and binding upon both parties. The arbitration award may be confirmed and enforced in any court of competent jurisdiction.   c.1 Initiating Arbitration: To initiate arbitration, You must send a notice of the dispute to the Company's registered agent at the address provided in this Agreement. The notice must include Your name, address, contact information, a detailed description of the dispute, and the relief You are seeking. The parties agree to attempt to resolve the dispute through informal negotiation within 30 days from the date the notice is sent before proceeding to arbitration.   c.2 Costs of Arbitration: The Company will be responsible for paying any arbitration filing fees and administrative and hearing costs. Each party will bear their own attorneys' fees and costs, unless the arbitrator finds that You are entitled to recover Your fees and costs because the Company did not prevail on any material issue in the arbitration.   c.3 Confidentiality: The arbitration proceedings, including any documents prepared or produced for or in relation to the arbitration, shall be maintained in strict confidence by all parties. Neither party may disclose the existence, content, or results of any arbitration to any third party without the prior written consent of the other party, except as may be necessary to enforce the arbitration award or as required by law.

12. Contact Information And Links

For inquiries, support, or feedback regarding our Services, please feel free to reach out using the contact information provided below.

We are committed to ensuring your experience with our Services is seamless and satisfactory. You may contact us through the following channels:  

1. Email Address: [email protected]

2. Mailing Address: Your Wellness Sherpa, LLC dba LOVe Lab Experiments ,112 Parsons Road, Longwood, Florida 32779, United States

3. Phone Number: 321-333-4355

In addition, for more detailed information regarding our privacy practices and other relevant policies, please refer to the following links:  

1. Privacy Policy: [Insert Link to Privacy Policy]

2. Terms of Service: [Insert Link to Terms of Service]

3. Frequently Asked Questions

(FAQ): [Insert Link to FAQ]  

By providing contact information and links to our policies, we aim to facilitate clear communication and transparency in our operations.